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Frequently Asked Questions
- Free shipping on orders over $50
- $10 shipping fee for orders under $50
- Orders take 2–3 business days to process
- Delivery typically takes 5–10 business days
Please contact us through the “contact us” form if interested in a return. We accept unopened bottles within 10 days of delivery. Return shipping fees are the customer’s responsibility.
Frequently Asked Questions​
We provide free standard shipping (2–5 business days) for all orders over $35. Orders under $35 will incur a flat $10 shipping fee.
Orders placed Monday-Friday before 10 AM PST ship same day.
Orders placed after 10 AM PST will ship the next business day.
Yes, expedited shipping options are available at checkout.
Current options include:
Priority 2 day: $30.40
Next Day Air: Coming soon!
Yes. We offer international shipping at a flat rate of $50.To arrange an
international shipment, please contact us at support@demo.com and our team will assist you.
You have 30 days from the date of purchase to return or exchange your product for a full refund, as long as the item is unused and in its original packaging. Unless the return is due to an error on our part, You are responsible for obtaining and paying for your own return label.
If your order is marked delivered but you did not receive it, we will issue a one time replacement as a courtesy free of charge once you provide a valid payment method on file. If the original item later arrives and you decide to keep it, we reserve the right to charge the card on file. If the original item later arrives and you no longer want it, You are responsible for obtaining and paying for your own return label. After the one-time courtesy replacement, any future instances of not receiving your package will be subject to a replacement fee.
While we understand how frustrating shipping delays can be, please note that carriers may experience natural delays due to weather, holidays, high-volume seasons, or other circumstances outside of our control. We always recommend allowing a reasonable amount of extra time during these periods. We are not responsible for carrier delays unless it has been more than 15 business days since your order was shipped. If so, we will send a one time replacement as a courtesy free of charge.
Customers are responsible for return shipping costs unless the return is due to our error, such as receiving an incorrect item. In those cases, we will provide a prepaid return label.
No. We do not offer bulk order discounts, and bulk ordering is not permitted.
Our products are intended for individual consumer use, and bulk purchasing can indicate unauthorized reselling on third-party marketplaces.
To protect product integrity and comply with brand partner policies, we reserve the right to cancel any order suspected of:
Reselling
Unauthorized distribution
Any misuse of our products or violation of our terms
We offer Subscribe & Save with 5 % off every recurring order.
This ensures you never run out of your supplements—no need to manually reorder.
You can choose to receive your subscription every 30, 45, 60, 90, or 120 days.
Products are delivered automatically on your schedule.
To cancel or modify your subscription, please use your portal or feel free to contact us at support@demo.com or 209-886-2828 at least 3 business days before your next billing date.
Cancellations made or requested on the billing day or within 3 days of the billing cycle cannot be processed and will not be eligible for a refund.
